Aug 31, 2023
We are an all-in-one CX solution that plays nice with legacy technology and actually unlocks the customer information inside legacy technologies breaking down data silos in order to see and guide end-to-end customer journeys. We put the tools in the hands of the business lines so anyone in the institution can...
Aug 23, 2023
We're way past the conversation around if lenders should be using artificial intelligence in their decisioning systems. Instead, the questions now focus on how much AI can be used to improve efficiencies and augment revenue. But regulators are also keeping a close eye on how AI is being incorporated across the financial...
Aug 23, 2023
Skyrocketing transaction volumes, faster money movement, interconnected crime: financial institutions and fraud investigation teams struggle with complex challenges resulting from disconnected approaches across data, investigations and detection. Without the right technology investments, it’s impossible to operate at...
Aug 14, 2023
Marco Santos of GFT discusses why banks have historically had a fear-based mindset towards digitization. He sheds light on how this is changing as the opportunity costs of not transforming outweigh banks’ investments in modernization